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Workers spend around 35% of their time — over 14 hours a week — on non-productive activity: 5.5 hours hunting for project information, 4.7 on conflict resolution, and 3.9 on mistakes and rework.
Time lost searching never appears on a P&L. It shows up as 'we're just busy' — and it's the cheapest hour in the business to win back.
Workers spend around 35% of their time — over 14 hours a week — on non-productive activity: 5.5 hours hunting for project information, 4.7 on conflict resolution, and 3.9 on mistakes and rework.
Time lost searching never appears on a P&L. It shows up as 'we're just busy' — and it's the cheapest hour in the business to win back.